Refund & Return Policy

🛡️ 30-Day Money-Back Guarantee (Official Herbalife Gold Standard)

At Level Up Nutrition CA, customer satisfaction is our top priority. If for any reason you are not completely satisfied with any Herbalife product purchased from our Canadian online store, you are protected by the official Herbalife 30-day money-back guarantee.

1. Eligibility Window

You may request a return or full refund within thirty (30) calendar days from the date of package delivery. This guarantee applies even if the product container has been opened or partially consumed, provided it was purchased for personal use directly through levelupnutrition-ca.com.

2. Return Process

  1. Initiate Your Request: Contact our Canadian support team by emailing support@levelupnutrition-ca.com or messaging Coach Amedeo Zullo on WhatsApp at support@levelupnutrition-ca.com. Please include your order number, the item name, and reason for return.
  2. Receive Return Instructions: Our support desk will provide you with a Return Authorization and the designated return address.
  3. Ship the Item: Safely pack the remaining unused product, the original container, and documentation, then ship via your chosen parcel carrier.

3. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If your order arrived damaged or you received the wrong item, Level Up Nutrition CA covers 100% of the return shipping costs or dispatches a free replacement immediately.
  • Customer Satisfaction Returns: For elective returns under the 30-day satisfaction guarantee, the customer is responsible for the return courier postage.

4. Refund Method & Processing Time

Once your return is received and verified, we process your refund within 3 to 5 business days. Refunds are issued directly in Canadian Dollars (CAD) back to your original payment method (Visa, MasterCard, American Express, Apple Pay, Google Pay). Depending on your financial institution, the credit will appear on your statement within 2-7 business days.

5. Contact Support

For any questions regarding refunds or exchanges:
• Email: support@levelupnutrition-ca.com
• Phone / WhatsApp: support@levelupnutrition-ca.com
• Distributor: Amedeo Zullo, Independent Herbalife Distributor